Next Day Delivery
ZONE 1 - next working day (with some exceptions for northern Scotland and Isle of Wight)
With Parcel Force we have been able to include as far as Aberdeen into zone 1. Occassionally it may take two days depending on their workload, particularly for the outlying areas, but on the whole they have been very good at completing on a next day basis. Since moving to the farm we get a very early collection (10am) so for any orders placed during the day anywhere north of Stirling will take 2 days as it would have to be dispatched the following day.
ZONES 2 & 3 - Parcel Force 2 to 3 day service.
For zone 3 we can only ship in multiples of 12. We are charged £20 "per case" by the couriers and can only absorb this price for you on multiple cases if you order cases of 12. If you do want a different amount this can be organised via phone and we would have to charge you for anything extra above 12 bottles.
PLEASE NOTE - We do not ship overseas, and sadly that also includes the Republic of Ireland, as there are tax implications when retailing into another member state.
Our delivery system
We operate all our deliveries on a 'Next Working Day' basis, using both the APC Network and Parcel Force. The courier networks do not work Sundays or Bank Holidays, nor do they class Saturday as a "working day" as it is charged at an extra cost, so please allow for this when placing your order to calculate your expected delivery date.
Deadline and Schedule
The deadline for orders to be placed in time for next day delivery is 2.30pm, but we will still endeavour to process any orders placed after this if we have the time. Goods are collected from here by the courier any time between 3pm and 4pm, then transported over night via a hub system to the relevant depot for local delivery to the customer the following day. Please note the exceptions for Parcle Force on Scotland (north of Stirling) and Isle of Wight.
Orders placed between Friday 2.30pm and Monday 2.30pm will be despatched that Monday to arrive at the customer's address on Tuesday. Orders placed before 2.30pm Tuesday will be despatched same day to arrive Wednesday, orders placed before 2.30pm Wednesday will arrive on Thursday and so on, so last orders for delivery in time for the weekend is 2:30pm Thursday.
We try to keep charges to a minimum, so we subsidise the delivery rate we are charged by the couriers, and we pay all carriage on orders over £250 (zone 1). We also have our own custom made packaging for safe transport through the networks and this also costs of course. This is on top of our already super keen prices, as we pride ourselves on having the most competitive prices in the UK for virtually every wine we stock. Please don't be fooled by these headline grabbing rates of "free delivery on orders over £50" that some other online retailers promote - delivery costs money, and they will be making it back by overcharging you for the wine!
While the couriers do a great job and successfully deliver virtually all our orders next day, we cannot guarantee they will complete every delivery on time. Very occassionally there could be a delay caused by breakage, a crash or road closure on the motorway network, or simply bad weather like heavy snow. If this happens they will deliver your wine as soon as is reasonably possible. You as the customer are paying for "delivery" which we choose to provide on a next working day basis where possible. We cannot offer a refund of delivery charge in case of a short delay of a day or two.
The couriers have their own operating standards which we have to comply with. While on the whole they are accomodating of any reasonable requests, neither they nor us can be responsible for them not carrying out specific requests such as providing specific delivery times, or trying multiple neighbours if you are out. They are part of a nationwide business delivering millions of parcels a day, and they have strict timescales to work to, often only a couple of minutes per delivery.
You can have your order left with a neighbour, or opt to have it left unsigned in a safe place such as garage or porch, although this is at your own risk.
Parcel Force also have a very useful online tracking system together with both email and interactive text (SMS) notifications to keep you up to date with your delivery. APC send an automated text giving a two hour window. They also offer us far better customer service so we continue to use both to provide you with the best service.