Delivery ChargesOur delivery systemWe operate all our deliveries on a 'Next Working Day' basis, transported via the APC network's Fragile Handling System. Although we work Saturdays and Bank Holidays the courier network does not, so please allow for this when placing your order to calculate your expected delivery date.The deadline for orders to be placed in time for next day delivery is 2.30pm, but we will still endeavour to process any orders placed after this if we have the time. Goods are collected from here by the courier then transported over night via a hub system to the relevant depot of the APC network for local delivery to the customer. The Fragile Handling System ensures all orders are manually handled as opposed to the usual automated conveyor system, which minimises breakages and ensures your wine arrives in good condition.Orders placed between Friday 2.30pm and Monday 2.30pm will be despatched that Monday to arrive at the customer's address on Tuesday. Orders placed before 2.30pm Tuesday will be despatched same day to arrive Wednesday, orders placed before 2.30pm Wednesday will arrive on Thursday and so on. The couriers can organise a Saturday delivery if required but this carries a hefty surcharge.We try to keep charges to a minimum, so we subsidise the delivery rate we are charged by the couriers, and we pay all carriage on orders over £250. This is on top of our already super keen prices, as we pride ourselves on having the most competitive prices in the UK for virtually every wine we stock. Please don't be fooled by these headline grabbing rates of "free delivery on orders over £40" that some other online retailers promote - delivery costs money, and they will be making it back by overcharging you for the wine!
|Next WORKING DAY delivery£8.99 flat fee to mainland UK (excluding Highlands) for any quantityFREE on orders of £250 or more.Delivery to the Highlands (as specified by APC via postcode) is FREE on orders over £300Please note we only deliver in the UK, we do not ship overseas. However we are now also able to ship to Southern Ireland through DHL.Delivery to Ireland (Southern) is now available through DHL for £30 for any quantity up to 24 bottles, taking 2 to 3 days. As Ireland doesn't use a postcode system but our software requires one, please just put any digit (number or letter) in the postcode field and your order should be accepted by the system.Please note where orders are requested to be left without a signature, in the shed or porch for example, this is at the customer's own risk - we cannot be held responsible for items going missing. We recommend having your wine delivered to a neighbour who can sign for it if you're not going to be home to receive it yourself. Although incidences of theft are rare, when they do happen they are frustrating for everybody - you the customer, us and the courier company. And they inevitably leave all concerned out of pocket and feeling cheated, so please only use this option if you're sure your wine will be safe.Cut off point for next day is 2.30pm to allow time to pick, check and despatch orders - if your order comes in a few minutes late we may still have time to process it, depending on workload but please try and get it in early if possible. As the couriers operate a five day week (Mon to Fri) orders received after 2.30pm Thursday will be delivered on Monday, orders received after 2.30pm Friday will be delivered on Tuesday.Delivery on orders over £250 is FREE to the majority of mainland UK - please see below for exceptions in the Scottish Highlands.Delivery on orders under £250 is charged at a flat fee of £8.99 for any quantity from a single bottle upwards. These orders are transported through the APC Fragile Handling System on a next WORKING day basis i.e. Monday to Friday. We do not offer any cheaper form of delivery as this is the only viable system we have found to avoid breakages. (It actually costs us more than we charge you).Unlike many wine retail sites, we keep all our wines in stock ready for next day delivery. If you don't receive your wine on the appropriate day please check for a calling card from the courier as chances are they missed you. It's in your interests to get in touch straight away to avoid any delay in redelivery.Local deliveries in Conwy and Anglesey are free of charge on orders over £50, or £8.99 on orders under £50, and will be made on our own vehicles.A signature from an adult, aged 18 or over, is required by the Courier on delivery. If there is nobody in when the courier arrives they will leave a card for you to contact them to arrange redelivery. If they haven't been contacted within three days they will return the goods to us. We can then arrange for redelivery but this will incur an additional delivery charge.Scotland councils of Aberdeen, Aberdeenshire, Angus, Argyll & Bute, Clackmannanshire, Dundee City, East Renfrewshire, Falkirk, Fife, Highland, Inverclyde, Moray, Perth & Kinross, Renfrewshire and Stirling are charged at £14.95 plus VAT.We regret we're unable to deliver to the Scottish Islands or the Isle of Man.Northern Ireland & Isle of Wight are charged on a sliding scale calculated by weight. Up to 12 bottles is £22 plus VAT, up to 24 bottles is £35 plus VAT, up to 36 bottles is £47 plus VAT, up to 48 bottles is £60 plus VAT.|
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