|SORRY - SATURDAY DELIVERIES SUSPENDEDDue to repeated failures from Parcel Force on their Saturday delivery service we've had to suspend offering this service until we can find an alternative courier system.We've been able to refine our delivery charges with the inclusion of the east coast of Scotland as far as Aberdeen into Zone 1. We've also revised our rates for Northern Ireland.Northern Ireland rates per case (1 to 12 bottles) : 1 case £18, 2 cases £24, 3 cases £30Parcel Force 2 to 3 day serviceRepublic of Ireland - sorry we no longer offer delivery due to excessive courier charges.PLEASE NOTE - We do not ship overseas.Our delivery systemWe operate all our deliveries on a 'Next Working Day' basis, using both the APC Network and Parcel Force. Although we work Bank Holidays the courier networks do not, so please allow for this when placing your order to calculate your expected delivery date.Deadline and ScheduleThe deadline for orders to be placed in time for next day delivery is 2.30pm, but we will still endeavour to process any orders placed after this if we have the time. Goods are collected from here by the courier then transported over night via a hub system to the relevant depot for local delivery to the customer. Orders placed between Friday 2.30pm and Monday 2.30pm will be despatched that Monday to arrive at the customer's address on Tuesday. Orders placed before 2.30pm Tuesday will be despatched same day to arrive Wednesday, orders placed before 2.30pm Wednesday will arrive on Thursday and so on. ChargesWe try to keep charges to a minimum, so we subsidise the delivery rate we are charged by the couriers, and we pay all carriage on orders over £250 (zone 1). This is on top of our already super keen prices, as we pride ourselves on having the most competitive prices in the UK for virtually every wine we stock. Please don't be fooled by these headline grabbing rates of "free delivery on orders over £40" that some other online retailers promote - delivery costs money, and they will be making it back by overcharging you for the wine!Delivery DelaysWhile the couriers do a great job and successfully deliver virtually all our orders next day, we cannot guarantee they will complete every delivery on time. Very occassionally there could be a delay caused by breakage, a crash or road closure on the motorway network, or simply bad weather like heavy snow. If this happens they will deliver your wine as soon as is reasonably possible. You as the customer are paying for "delivery" which we choose to provide on a next working day basis where possible. We cannot offer a refund of delivery charge in case of a short delay of a day or two.Specific RequestsThe couriers have their own operating standards which we have to comply with. While on the whole they are accomodating of any reasonable requests, neither they nor us can be responsible for them not carrying out specific requests such as providing specific delivery times, or trying multiple neighbours if you are out. They are part of a nationwide business delivering millions of parcels a day, and they have strict timescales to work to, often only a couple of minutes per delivery.You can have your order left with a neighbour. Parcel Force also offer an additional convenient service for residential delivery addresses. If you are not home and there is also no neighbour to accept delivery they will drop your parcel at your local post office - this means you can pop down and collect it same day rather than having to wait for them to resend it.Parcel Force also have a very useful online tracking system together with both email and interactive text (SMS) notifications to keep you up to date with your delivery. APC don't offer this service but do offer other benefits so we continue to use both to provide you with the best service.|
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